Chapter 5: Tech Support (X-Plane Remote)

The only technical issue that X-Plane customer support has yet encountered with the X-Plane Mobile applications is caused by the hardware exceeding its RAM allocation.

Many users leave their iPod, iPhone, or iPad on for literally months at a time (as the hardware appears to be off when in fact it is in standby mode). In some cases, this can cause too much “garbage” to be stored in the RAM. The X-Plane app is so demanding on the hardware that it comes within 2% of crashing every device every time it is launched. This isn’t normally a problem. However, if the “garbage” isn’t cleaned out of the RAM periodically by restarting the device, it is possible that X-Plane will exceed the available RAM, causing a crash.

To perform a reboot of the device, hold the top power button down for six seconds, then use your finger to slide the power switch on the screen to off. Leave the unit off for two to three minutes before turning it back on. The crash described above happens very infrequently, and in all cases is fixable by restarting.

For additional help, please e-mail [mailto:info@x-plane.com info@x-plane.com] or call 913-269-0976 (Central Standard Time).