Chapter 8: Tech Support

The most common technical issue that X-Plane customer support encounters with the X-Plane for iPad and X-Plane HDEF 4G applications is caused by the hardware exceeding its RAM allocation.

Many users leave their iPad or iPhone on for weeks or months at a time, as the hardware appears to be off when it is in fact in standby mode. In some cases, this can cause too much “garbage” to be stored in the RAM. The X-Plane app is so demanding on the hardware that it comes within 2% of crashing every device every time it is launched. If the “garbage” isn’t cleaned out of the RAM periodically by restarting the device, it is possible that X-Plane will exceed the available RAM, causing a crash or a loss of flight control (where the aircraft doesn’t respond to the tilting of the device).

To perform a reboot of the iPad and iPhone, hold the top power button down for three seconds, then use your finger to slide the power switch on the screen to off. Leave the unit off for two to three minutes before turning it back on.

The issue described above happens very infrequently, and in all cases is fixable by restarting.

Additionally, there is sometimes an issue with the Apollo add-on where, after having purchased and downloaded the add-on, the simulator will need to re-download it. This is caused by the application having its configuration settings reset. When this happens, users will see the same message about purchasing the add-on when they try to launch an Apollo mission (as seen in the following image) that they saw before they purchased it.


 * [[Image: Purchasing_message.gif]]

If this happens, tap the Buy Apollo button again. The device will request the password (use the account that originally purchased the add-on), and will then display the message seen in the following image. You will not be charged a second time for the add-on.


 * [[Image: Already_purchased.jpg]]

In all cases seen so far, this fixes the issue.

For additional assistance, please e-mail [mailto:info@x-plane.com info@x-plane.com] or call 913-269-0976 (Central Standard Time).